Shipping & Delivery Policy – Nuteeq
Shopping Cart

Shipping & Delivery Policy

(i). Where Do We Ship

We ship to All UAE!

Shipping costs will apply according to your product weight and will be added at checkout.

(ii). Shipping Times

5 to 15 Calendar days after successful order processing and confirmation.

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to customs clearance procedures or other causes out of our control such as Pandemic lockdowns and Force Majeure conditions.

(iii). Shipping Cost

Shipping costs will apply according to your product weight and will be added at checkout.

Certain large or bulky items will require an additional shipping fee. This fee ranges from 15 AED to 200 AED and might be applied to a single item or a group of items if they can be delivered together from the same warehouse

(iv). Order Processing

2 to 4 days for order processing. Some products are manufactured on demand such as Glassware and processing time may take between 3 to 7 days

After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the completion of order processing.

(v). Order Tracking

After successful order processing, once your shipment is sent out for delivery you will receive an e-mail with your shipment tracking number. If you are registered with us, you can check the status by inserting your order number received in the Track Your Order.

(vi). Important Delivery Terms

  • (a) Customer to Ensure providing accurate shipping address at checkout, we are not responsible for wrong delivery addresses by the customer and will be charged an additional re-delivery charges based on location and parcel weight in line with Shipping Policy iii.

  • (b) Customer to Ensure that the phone contact number provided to us is correct as we will use it to contact the customer prior to delivering their shipment to their shipping address.

  • (c) Customer to Ensure answering the phone call by our delivery agent as we will not be responsible for a returned shipment to our warehouse due to an “un-responsive customer “and the customer will be charged an additional re-delivery charges based on location and parcel weight in line with Shipping Policy iii.

  • (d) Customer to Ensure availability at the premises of the shipping address provided to us, if the customer is not available at the premises we will try to deliver the shipment a second time. If the customer is not available at the premises of shipping address, we will return the shipment back to our warehouse due to “delivery failure “and the customer will be charged an additional re-delivery charges based on location and parcel weight in line with Shipping Policy iii.